At VMR Metal Mart, we aim to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You can request a return if:

• You received a damaged product.
• You received the wrong product.
• The product has a manufacturing defect.

Note: Minor variations in color or finish due to lighting or manufacturing are not considered defects

To be eligible for a return:

• Unboxing video for claims involving damage, missing items, or incorrect products is necessary.
• The request must be made within 24 hours of delivery.
• The product must be unused and in its original condition.
• Our team will review your request and respond as soon as possible.

2. Return Approval

• Once your request is reviewed and approved:
• We will provide instructions for the return process.
• Do not return the product until our team confirms your return request.

3. Refund Policy

• After receiving and inspecting the returned product, we will notify you of the refund status.
• If approved, the refund will be processed to the original payment method.
• Refunds are generally completed within 3-5 working days, depending on your bank or payment provider.

4. Replacement Policy

If applicable, we will offer a replacement instead of a refund for damaged, defective, or incorrect products, depending on product availability.

5. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Refund is processed with a 10% cancellation fee ( payment gateway and admin costs). 
• Once an order has been dispatched, it cannot be cancelled. 

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping charges.
• If the return is for any other approved reason, the customer is responsible for the return shipping cost.